• Fee: $6,300 - $7,500
  • Topics: Customer Service, Attitude, Communication, Retail/Restaurant, Motivation, Personal Development
  • Industry specialties: Sales, Healthcare/MedicalHospitality, Restaurant
  • Travels from: CA

Susan Clarke

Susan Clarke is the President and CFO... Chief FUN Officer... at FUN-damentals.com!

She has an attitude – a positive one! She will show you and your team how to
have a positive attitude, too. One that will positively translate into profits.  Susan’s programs provide the tools you need to have FUN at work and on the playground of life!  Your return on investment comes in the form of better and more attentive service, higher morale, deeper rapport and staff that takes ownership.

With today’s shrinking economy and growing competition, it has never been more critical for you to get and keep customers, guests, members and clients. Her audiences fully understand the importance of making people feel good about spending their money so they want to come back and spend more!

Susan’s style is direct, highly interactive, and entertaining. Her strategies are based on 40 years of real life experience combined with her expertise in the areas of behavior, values and attitude. Susan connects easily with her audience and arms them with ideas they can implement immediately.

What makes Susan’s programs so consistently highly rated is because she does the
research. The highest compliment she can get from our meeting planners is, “She
did her homework.”

Susan has been a professional speaker since 1982 and is the author of "The FUN-damental Secrets of Service: How to Have FUN and Make Your Customers Feel Good about Spending Their Money." In addition, she is a contributing author to the Hospitality Master Series, which has released “50 Proven Ways to Build Restaurant Sales and Profits,” “50 Proven Ways to Build More Profitable Menus,” and “50 Proven Ways to Enhance Guest Service.”

"You really knocked our socks off! Your presentation style, interactive game playing and high energy level made this program a hit!"    -Ford Motor Company

MOST REQUESTED PROGRAMS:

The FUN-damentals of World, Class Service
Are your customers standing in line to give you their money? After attending this highly entertaining and interactive program will walk away with the how-to’s of: Reading nonverbal communication & body language; Creating instant rapport; Generating new ideas that you can take back and implement immediately; Making your customers feel good about spending their money so they want to come back and spend more!

The FUN-Damentals of Attitude
In today’s world, having a positive attitude is often given as a secret to success, but how do you get it, hang onto it, and spread the fever to others? In this practical and pragmatic program, Susan Clarke shares with you how to remain upbeat to achieve your desired results. After attending this program you will walk away with the how-to’s of: Enjoying your work environment more thoroughly as you laugh and find the humor in everyday rituals;  Having more control over your attitude;  Creating more positive results.

The FUN-Damentals of Believing, Achieving and Succeeding
Are you challenged in achieving your vision? Do you need a clear picture and motivation to take action? Create a breakthrough! In order for you to get what you want out of life, you need to have a clear picture and then you need to take action. Susan will take you through the process in this inspirational and thought provoking program.

The FUN-Damentals of Emotional Intelligence
Did you know that it's your IQ (Intellectual Intelligence) that gets you hired and your EQ (Emotional Intelligence) that gets you promoted and increases your income? People who are emotionally adept--who know and manage their own feelings as well, and who read and deal effectively with other people's feelings--are at an advantage in all areas of their life. This program covers the five key components.

The FUN-Damentals of Communication
This program is designed to show you why different behavioral styles require different communication styles. You will learn how to open the door of communication with the appropriate tone of voice, words, body language and pace of speed and action.

The FUN-Damentals of Generations X & Y
In today’s ever changing and diverse work environment, in order to survive and thrive you have to be able to relate to and identify with the people you come in contact with on a daily basis. This program covers the: 15 Keys to Managing Generations X & Why; 5 Ways to Create an Atmosphere That Celebrates Success; 3 Ways to Create More Fun; 6 Ways to Keep Motivation On Going; 7 Keys to Retention